Privacy Policy

Lush Social House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit lushsocialhouse.com.au (the “site”) or interact with us. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Information we collect

Information you give us. When you make a reservation, submit an enquiry, book a private event, or contact us through the site, we may collect your name, email address, phone number, booking details, and any other information you choose to provide.

Information collected automatically. When you visit the site, we automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and how you interact with the site. We collect this through cookies and similar technologies.

Cookies and analytics

We use cookies and tracking technologies to understand how visitors use our site and to improve your experience. These include:

Google Analytics 4 — to measure site traffic and usage patterns. Google may process this data on our behalf. You can learn more at Google's privacy policy.

Meta Pixel (Facebook) — to measure the effectiveness of our advertising and understand visitor actions. Meta may process this data on our behalf. You can learn more at Meta's privacy policy.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect how the site functions.

How we use your information

We use your personal information to:

• Process and manage your reservations, bookings and event enquiries
• Respond to your questions and communicate with you
• Operate, maintain and improve the site and our services
• Understand how our site is used and measure marketing performance
• Comply with our legal obligations

Disclosure of your information

We may disclose your personal information to:

• Service providers who help us operate our business and the site (such as analytics, hosting, booking and advertising providers, including Google and Meta)
• Professional advisers, where reasonably necessary
• Government or regulatory bodies where required or authorised by law

We do not sell your personal information.

Overseas disclosure

Some of our service providers (including Google and Meta) may store or process data on servers located outside Australia. By using the site, you acknowledge that your information may be transferred to and processed in other countries.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections. To do so, please contact us using the details above. We will respond within a reasonable period.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date revised accordingly.

Contact us

For any questions about this Privacy Policy or your personal information, contact us at hello@lushsocialhouse.com.au or Ground Floor, 300 Plummer Street, Port Melbourne VIC 3207.